Information and terms and conditions for shopping at Svartzonker.com:

Orders:
When ordering, an order confirmation will be sent to your email address. Please check that your order is correct and that the information you have provided is correct. If there are any errors, please contact us immediately at hej@svartzonker.com so that we can correct the errors.

Please be sure to provide your email address and mobile number when ordering so we can easily contact you with questions regarding your order.

To order, you must be over 18 years of age. If you are under 18, you may order with the consent of a parent.

Prices:
All prices are shown in Euro including VAT.

Payment:
In collaboration with Klarna, we offer payment by card, Apple and Google Pay.

If you order goods to an EU country, a shipping cost will be added to all orders and you can only pay by card.

For orders to Norway and Åland, a shipping and export customs fee of 223.00 is added. This is a fee that the shipping company charges for export customs clearance of the shipment. No VAT is charged by us as it must be paid upon import customs clearance.

In addition to this, there is an import duty paid by the recipient in each country.

Deliveries:
Our goods are shipped with DHL, UPS or FedEx and you pick up your package at the nearest service point. Delivery time is normally 1-4 working days depending on where in the country you live.

You can easily track your package via the My Packages app, which is available for download in the Android Market and App Store.

Orders placed during holidays are processed and shipped the next business day.

Orders placed before 11:00 AM will normally be shipped the same day. Deviations may occur due to high order volumes.

If the delivery time exceeds 5 working days, please contact us at hej@svartzonker.com so we can check what may have happened. The package is our responsibility until it is delivered.

Shipping cost:
We have unit shipping of 69:-. If your order exceeds an order value of 700:-, we offer shipping within Sweden. When you leave your mobile number with your order, you will be notified via text message from DHL when you can pick up your package.

It is therefore important that you provide the correct phone number. If you do not provide your mobile number, notification will be sent via e-mail.

Change of clothes:
When changing sizes, you as the customer are responsible for the shipping back to us. We will then be responsible for the shipping when sending out the new size.

Email us at hej@svartzonker.com if you want to change size.

Complaint:
In case of a complaint, please contact us at hej@svartzonker.com as we will arrange the shipping in case of a complaint. In order to have your complaint approved, you must contact us before returning the product. It also applies that you have used the product according to our instructions and regulations.

If an item is damaged during shipping to you, you as a customer must file a complaint with the shipping company that delivered the item and with us at hej@svartzonker.com within 7 days.

Cancelled your purchase:
According to the Distance Contracts Act, you always have the right to return purchases within 14 days.
The time is counted from the day you receive the goods and assumes that the goods are in new condition and with unopened packaging.

When returning, you are required to contact us at hej@svartzonker.com and we will send you a return label that can be used for return to us.
When returning, you as the buyer are responsible for the shipping costs. Before the item is returned to us, it is considered your responsibility. Responsibility becomes ours again when we receive the item.

Upon receipt of the return, your purchase will be refunded within 14 days. We will not refund before the item has been returned.

Returns sent to us by cash on delivery are not accepted.

Unredeemed packages:
For unclaimed shipments, we charge an administrative fee of 250:-. You cannot place new orders if this fee has not been paid.
NOTE! Since the end of April/May -24, a package has remained at Servicepoint for seven days from the time the notification is sent out. After that, the package is returned to the sender.

Reservation:
We reserve ourselves against final sales and printing errors. We reserve ourselves against price increases from suppliers. You are always welcome to contact us at hej@svartzonker.com if you have any questions or concerns.

Personal information:
We handle your personal data in accordance with the Swedish Personal Data Act (PUL) SFS 1998:204.
We do not disclose your information to anyone other than the parties we collaborate with regarding delivery and payment, and we do not collect any information other than that needed to process your order.

Force majeure:
Svartzonker disclaims any responsibility to deliver under unpredictable circumstances that significantly impair our ability to deliver and fulfill our agreement.
Examples of these are: Natural disasters, changes in legislation, burglaries and sabotage.